Privacy, Terms & Cookies

1. Privacy Policy

Auto Rent Guard ("we", "us", "our") operates the website www.autorentguard.com. This Privacy Policy explains how we collect, use, and protect information about you when you use our platform.

1.1 Information We Collect

We collect information you provide directly to us, including:

• Agency name, registration number, and business details
• Contact person name, job title, email address, and phone number
• Information submitted in contact or registration forms
• Customer incident data submitted by verified member agencies

1.2 How We Use Your Information

We use the information collected to:

• Verify and onboard rental agency applications
• Provide access to the Auto Rent Guard platform
• Communicate with you about your account and platform updates
• Improve our services and develop new features
• Comply with legal obligations

1.3 Data Sharing

We do not sell your personal data to third parties. Customer incident data is shared exclusively among verified member agencies on the platform. We may share data with service providers who assist us in operating the platform, subject to confidentiality agreements.

1.4 Data Security

We implement industry-standard security measures to protect your data. Access to the platform is restricted to verified agencies only. All data transmissions are encrypted using SSL/TLS protocols.

1.5 Data Retention

We retain your data for as long as your agency account is active or as required by law. You may request deletion of your data at any time by contacting us at [email protected].

2. Terms of Service

By registering and using the Auto Rent Guard platform, you agree to the following terms. Please read them carefully.

2.1 Eligibility

Access to Auto Rent Guard is restricted to verified, licensed car rental companies. You must be an authorised representative of your agency to register. Individual customers, brokers, and unauthorized third parties are expressly prohibited from accessing the platform.

2.2 Accuracy of Information

You agree to provide accurate, truthful, and up-to-date information when registering and when submitting incident reports. Submitting false or misleading information about customers is strictly prohibited and may result in immediate account termination and potential legal action.

2.3 Acceptable Use

• You may only submit incident reports that relate to genuine, documented rental incidents
• All submitted information must be supported by evidence (photos, contracts, invoices)
• You must not use the platform for any unlawful purpose
• You must not attempt to access data beyond your authorised level
• You must remove a customer listing once all outstanding issues are resolved

2.4 Intellectual Property

All content, design, and functionality of the Auto Rent Guard platform is the intellectual property of Auto Rent Guard. You may not copy, reproduce, or distribute any part of the platform without prior written consent.

2.5 Limitation of Liability

Auto Rent Guard provides the platform as a tool to assist rental agencies in making informed decisions. We do not guarantee the accuracy of data submitted by member agencies and are not liable for decisions made based on platform data. Each agency is responsible for verifying information independently where required.

2.6 Termination

We reserve the right to suspend or terminate access to any agency that violates these terms, submits false information, or uses the platform in a manner inconsistent with its intended purpose.

2.7 Changes to Terms

We may update these terms from time to time. Continued use of the platform following notification of changes constitutes acceptance of the updated terms.

3. Cookie Policy

Auto Rent Guard uses cookies to improve your browsing experience and to understand how visitors interact with our website.

3.1 What Are Cookies

Cookies are small text files stored on your device by your web browser. They allow websites to remember your preferences and understand usage patterns.

3.2 Cookies We Use

• Essential cookies: Required for the website to function correctly. These cannot be disabled.
• Analytics cookies: Help us understand how visitors use our site so we can improve it. All data is anonymised.
• Preference cookies: Remember your settings, such as cookie consent choices.

3.3 Managing Cookies

You can control and delete cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the website. You may also withdraw your consent at any time by clearing your browser's local storage.

4. GDPR & Your Data Rights

If you are located in the European Economic Area (EEA), you have the following rights regarding your personal data under the General Data Protection Regulation (GDPR):

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete data.
• Right to erasure: You may request deletion of your personal data where there is no legitimate reason for us to continue processing it.
• Right to restrict processing: You may request that we limit how we use your data.
• Right to data portability: You may request a copy of your data in a machine-readable format.
• Right to object: You may object to our processing of your personal data in certain circumstances.

4.1 Legal Basis for Processing

We process personal data on the basis of: (a) your consent, (b) the performance of a contract with you, (c) compliance with legal obligations, and (d) our legitimate interests in operating a safe and effective platform.

4.2 How to Exercise Your Rights

To exercise any of the rights above, please contact us at [email protected]. We will respond to all legitimate requests within 30 days.

4.3 Data Controller

Auto Rent Guard is the data controller for personal data processed through this website and platform. For any data protection enquiries, contact us at [email protected].